SERVICE
We can repair all your
dictation equipment
Our
technicians have 86 years of repair experience, 58 of those years
dedicated to dictation equipment.
We
repair Dictaphone, Lanier, Sony, Sanyo, Olympus, Philips, Norelco,
Norcom, Craig and Panasonic dictation equipment.
For our
current service rates, please send an email to Tom@smoltz.com
When
sending units in, please list the customer’s complaint.
Pre Approval
For faster turnaround, please pre-approve your
repairs.
Parts
We carry the most common replacement parts for
all brands and will order any available parts you may need. Please
fax or email your orders.
Warranty Repair
We currently can provide warranty repairs on Olympus and Philips.
We also repair Dictaphone, Lanier, Sanyo, Sony and Norcom.
Technical support
Technical support is available to dealers only.
Email is the preferred contact method, but telephone calls are
accepted. All support calls require the model and serial number of
the product. If the questions are software related, the following
information is also required.
1)
Windows operating system. (98,2000,XP, etc)
2)
Software version of product. (Click on help, then about, in the
program)
3)
If the problem involves email, supply the version number of
Outlook.(2000, 2002, 2003, etc)
4)
Software and firmware updates take care of about 50% of all
the questions received. Please check the manufacturer’s web sites
for the latest versions. We also send notifications when new updates
are available to dealers who purchase from us.
5)
5) If the trouble is Mac related, please email your issue, as
we will have to contact the manufacturer.
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Direct
Links to the Manufacturer’s Web Sites for the latest Software and
Firmware versions
Click on Product Icon
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