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We repair Grundig, Dictaphone, Lanier, Sony, Sanyo, Olympus, Philips, Norelco, Norcom, Craig and Panasonic dictation equipment.
For our current service rates, please send an email to Tom@smoltz.com
When sending units in, please list the customer's complaint.
Pre Approval
For faster turnaround, please pre-approve your repairs.
Parts
We carry the most common replacement parts for all brands and will order any available parts you may need. Please fax or email your orders.
Warranty Repair
We currently can provide warranty repairs on Grundig, Olympus, Philips. We also repair Dictaphone, Lanier, Sanyo, Sony and Norcom.
Technical support
Technical support is available to dealers only. Email is the preferred contact method, but telephone calls are accepted. All support calls require the model and serial number of the product. If the questions are software related, the following information is also required.
1) Windows operating system. (98,2000,XP, etc)
2) Software version of product. (Click on help, then about, in the program)
3) If the problem involves email, supply the version number of Outlook.(2000, 2002, 2003, etc)
4) Software and firmware updates take care of about 50% of all the questions received. Please check the manufacturer's web sites for the latest versions. We also send notifications when new updates are available to dealers who purchase from us.
5) If the trouble is Mac related, please email your issue, as we will have to contact the manufacturer.
For our current service rates, please send an email to Tom@smoltz.com
When sending units in, please list the customer's complaint.
Pre Approval
For faster turnaround, please pre-approve your repairs.
Parts
We carry the most common replacement parts for all brands and will order any available parts you may need. Please fax or email your orders.
Warranty Repair
We currently can provide warranty repairs on Grundig, Olympus, Philips. We also repair Dictaphone, Lanier, Sanyo, Sony and Norcom.
Technical support
Technical support is available to dealers only. Email is the preferred contact method, but telephone calls are accepted. All support calls require the model and serial number of the product. If the questions are software related, the following information is also required.
1) Windows operating system. (98,2000,XP, etc)
2) Software version of product. (Click on help, then about, in the program)
3) If the problem involves email, supply the version number of Outlook.(2000, 2002, 2003, etc)
4) Software and firmware updates take care of about 50% of all the questions received. Please check the manufacturer's web sites for the latest versions. We also send notifications when new updates are available to dealers who purchase from us.
5) If the trouble is Mac related, please email your issue, as we will have to contact the manufacturer.
Here you can find technical information, product support files, sales and marketing materials which will help you better serve your customers.
Toll Free 877- 476 - 6589
We Can Repair All Your Dictation Equipment!
Our technicians have 86 years of repair experience, 58 of those years dedicated to dictation equipment.
